Service-specific terms
Any cancellation timing, fees, deposits, or refund conditions that apply to a specific service are communicated in the relevant scheduling or financial documents. Those service-specific terms control if they differ from this general website information.
Changes or cancellations
Contact the treating office or facility promptly about a procedure change or cancellation, and follow any separate Stephoscope Solutions instructions included with your financial documents.
Refund requests
Refund eligibility is determined by the applicable financial agreement, services already provided, amounts identified as non-refundable before payment, and the circumstances of the request. Approved refunds are issued to the original payment method when feasible. Processing time after approval is controlled by the payment provider and the customer's financial institution.
Questions
Questions about a cancellation charge or refund request may be sent to info@steph.solutions. Include only the minimum information needed to identify the transaction, and do not send full payment-card details by email.